Partners

Norman Hannay, MPS, CMC President

Susan Valoff, LCSW, C-ASWCM, CDP Vice President

Care Management Team

Betsy Evatt, LCSW, CMC Director of Clinical Services

Heather Arsenault, CMC Aging Life Care Manager

Jill Bansberg, MSW, CMC Aging Life Care Manager

Tamera Bowie Associate Care Manager

Denise Callas, RN, BSN, CMC Aging Life Care Manager

Shelby Sweeney, RN, BSN Aging Life Care Manager

Terry Ehlke, RN, BSN, CMC RN Clinical Services Manager and Windward Home Health RN Case Manager

Janai Quintana, MSW, CMC Aging Life Care Manager

Lisa Thai, BSW On-Call Care Manager

Nikole Cappiello, MSW Associate Care Manager

COMMUNITY AND CLIENT RELATIONS

Katie Powers, MBA Director of Business Development

Penny Pongun, MSW Client Services Representative / Aging Life Care Manager

Charlene Vick Community Relations Manager – North County

Human Resources and Administration

Kimberly Torrence Director of Operations

Karen Ballek Accounting Manager

Renée Dills, PHR, SHRM-CP Director of Human Resources

Christine Hendershot Accounting and Human Resources Assistant

Chelsea Kennedy Area Manager – North County

Jazmin Lopez Staffing Coordinator

Stephanie Luna De La Fuente Staffing Manager

Danielle Neal Recruiting and Retention Manager

Ana Pippin Benefits and Recruiting Coordinator

Claudia Olvera On-Call Staffing Coordinator

Consultants

Sarah Lorentz UC San Diego Skaggs School of Pharmacy

Hossein Samadi Geriatric Psychiatrist

Although our clients establish a relationship with one Care Manager, they benefit from the collaborative nature of our team. We manage our 24-hour on-call system internally, so that no matter the time of day, clients and families can reach a professional who is familiar with their needs.

Members of Windward Life Care’s clinical staff are active members of the Aging Life Care Association.