Meet Our Team

MEET OUR TEAM OF EXPERTS

PARTNERS

Norman Hannay, MPS, CMC
President

Susan Valoff, LCSW, C-ASWCM
Vice-President

CARE MANAGEMENT TEAM

Betsy Evatt, LCSW, CMC
Director of Clinical Services

Heather Arsenault, CMC
Aging Life Care Manager

Jill Bansberg, MSW, CMC
Aging Life Care Manager

Denise Callas, RN, BSN, PHN, CMC
Aging Life Care Manager

Terry Ehlke, RN, BSN, CMC
Aging Life Care Manager

Penny Pongun, BSW, MSW
Aging Life Care Manager

Janai Quintana, MSW, CMC
Aging Life Care Manager

Tamera Bowie
Associate Care Manager

Lisa Thai, BSW
On-Call Care Manager

COMMUNITY AND CLIENT RELATIONS

Julie Moore
Director of Business Development

Nikole Cappiello, MSW
Client Services Representative

HUMAN RESOURCES AND ADMINISTRATION

Kimberly Torrence
Director of Operations

Renee Dills
Human Resources Manager

Karen Ballek
Accounting Manager

Danielle Neal
Human Resources Generalist

Chelsea Kennedy
Area Manager – North County

Stephanie Luna De La Fuente
Staffing Manager

Carly Bertozzi
Staffing Coordinator

Jazmin Lopez
Staffing Coordinator

Mimi Pham
Staffing Coordinator

Christine Hendershot
Accounting and Human Resources Assistant

OUR CONSULTANTS

Dr. Hossein Samadi
Geriatric Psychiatrist

Jody Hubbard
Long Term Care Planning Consultant

Sarah Lorentz
UC San Diego Skaggs School of Pharmacy

Although our clients establish a relationship with one Care Manager, they benefit from the collaborative nature of our team. We manage our 24-hour on-call system internally, so that no matter the time of day, clients and families can reach a professional who is familiar with their needs.

Members of Windward Life Care’s clinical staff are active members of the Aging Life Care Association.