Susan Valoff joined the Windward Life Care team in 2009 and is a partner in the company. As Vice President, she maintains responsibility for the company’s clinical operations, staff training and continuing education, and quality assurance efforts. Susan collaborates with the President on organizational planning and development, and engages in business development activities to inform professionals and prospective clients about the benefits of Aging Life Care Management and quality in-home care. Susan is a frequent public speaker on topics related to aging well, planning for long-term care, and navigating the health care system.

Susan has 25 years of experience in healthcare and geriatrics, including in hospital social work, home care administration, and Aging Life Care® Management (geriatric care management). She earned a Bachelor of Arts degree from Brown University, and a Master of Social Work degree from the University of Chicago. Susan is a Licensed Clinical Social Worker in the State of California, and is credentialed as a Certified Advanced Social Work Case Manager (C-ASWCM) through the National Association of Social Workers. This certification is recognized by the Aging Life Care Association® (ALCA) of which Susan is an Advanced Professional Member. Susan received the ALCA Western Region’s “BJ Curry Spitler Community Service” award for 2018, and the “Outstanding Chapter Member” award for 2015. A member of the Greater San Diego Business Association’s Health and Wellness Network, Susan has received advanced training in caring for LGBTQ older adults. Susan volunteers her time as a member of the Advisory Council for San Diego County’s Aging & Independence Services.

“Several life experiences pointed me toward my career in care management and in-home care. I have advocated for family members struggling with mental illness and dementia, and I have been a long-distance family caregiver. Personally, and in my roles a social worker and care manager, I have seen how important it is for older and disabled adults to have an advocate in the health care and long-term care systems. I think one of the great benefits of care management is that it allows clients to have someone “on their side” who will look out for their interests as they transition from one setting to another, whether they are in their home, the hospital, a rehabilitation center, or an assisted living facility. For family members near and far, Aging Life Care Management offers a direct line of communication, planning for what is coming next, and the peace of mind that an experienced professional is overseeing their loved one’s care. At Windward Life Care, I enjoy my daily interaction with our dedicated team of Aging Life Care Managers and Home Care Aides, helping them to problem-solve and be the most compassionate and effective advocates they can be for our clients.”

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