Windward Life Care Celebrates 15 Years of Meeting Evolving Needs of San Diego’s Aging and Disabled Adults

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San Diego, CA – May 15, 2019 – This month Windward Life Care® reached a milestone, celebrating 15 years of business. Since 2004, Windward Life Care has grown to be one of San Diego County’s premier aging services firms, evolving alongside the rapidly transforming elder care landscape. Starting out with a handful of employees, Windward now employs over 150 office and caregiving staff, following its 2017 acquisition of Lifeline Care, and has served over 2,000 older and disabled adults.

The story of the company began 37 years ago in 1982 when Windward Life Care founder, Norman Hannay, MPS, CMC, first learned about the “integrated model of care” while working with geriatric care management expert B.J. Curry Spitler. In the integrated model, geriatric care managers directly supervise in-home caregivers to create optimal client outcomes. Hannay sought to expand the integrated model of care throughout the county and formed his own company in May 2004, first known as Elder Care Guides. To reflect changes within the geriatric care management profession, the name was changed to Windward Life Care in 2016. Today, Hannay continues to serve as president of the company, which employs a team of social workers, registered nurses, certified care managers, and professional caregivers who work together to care for older and disabled adults throughout the county.

“Norman and I are proud to work with so many people who are as passionate as we are about caring for older and disabled people. I enjoy my daily interactions with our dedicated team of Aging Life Care Managers® and home care aides, who continually strive to be the most compassionate and effective advocates they can be for our clients,” stated Susan Valoff, LCSW, C-ASWCM, current vice president and part owner, with over 20 years of geriatric care expertise. “It brings me great pride to celebrate 15 years in business with our devoted employees, valued clients, and trusted business partners.”

The home care and health care landscapes have transformed since 2004, particularly with the advent of California’s Home Care Organization licensure in 2016. New technologies have become a big factor in how in-home care providers coordinate their efforts and communicate with families. Geriatric care managers are now known as Aging Life Care Professionals®. But, for the most part, the challenges of aging remain the same: families are still spread out over long distances; dementia still poses tremendous challenges to those who live with the symptoms as well as those caring for them, and clients and families continue to need help navigating the complex health care and long-term care systems.

More and more U.S. families are learning the benefits of working with an Aging Life Care Professional who can help long-distance family caregivers have peace of mind and assist older or disabled adults with practical support in the location where they want to live. As members of the Aging Life Care Association, Windward Life Care’s care managers specialize in dementia care, complex family situations, mental health issues, and helping clients age well with a sense of purpose and quality of life.

“Fostering the growth of Windward Life Care has enabled us to serve many more clients and families throughout the county, allowing many people to reach their goal of aging in place in their own homes,” said Hannay. “We remain dedicated to helping our clients age well, honoring their individual goals, and supporting loved ones and involved professionals in making decisions that enhance the client’s quality of life.”

Windward Life Care continues to evolve as a local leader in elder care. The company plans to open a licensed home health agency to serve more medically complex clients and is embracing new technologies that elevate the quality of personalized care services.

Contact Info:

Julie Moore, Director of Business Development

[email protected]

619-450-4300

2045 1st Avenue, San Diego CA 92101

 

About Windward Life Care

Windward Life Care is San Diego County’s premier aging services firm providing Aging Life Care™ Management and expert in-home care. Windward’s clinical staff are members of the Aging Life Care Association® and are experts in the eight Aging Life Care knowledge areas: health & disability; financial; housing; family; local resources; advocacy; legal; and crisis intervention. Windward’s discerning recruitment and rigorous training sets it apart from other home care providers. Each individual client has a personalized plan for aging well. The interdisciplinary professional team at Windward is comprised of leaders in the Aging Life Care Association, including registered nurses and master’s level social workers. Their areas of expertise include dementia care, complex family situations, mental health issues, and helping clients age well with a sense of purpose and quality of life. The company’s office is located at 2045 1st Avenue San Diego, CA 92101. Connect with the company on social: facebook.com/WindwardLifeCare; twitter.com/WindwardLC; or on LinkedIn/Windward Life Care.

AGING LIFE CARE™ is a trademark of the Aging Life Care Association®. Only ALCA Members are authorized to use this term to identify their services. AGING LIFE CARE PROFESSIONAL® is a trademark of the Aging Life Care Association. It is an indication of membership in ALCA, and only ALCA Members are authorized to use this term.

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Windward’s Aging Life Care Managers Receive Certification

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Congratulations to our Aging Life Care Managers who recently passed their Care Manager Certification (CMC) exam. Jill Bansberg, MSW, Denise Callas, RN, and Janai Quintana, MSW just received their CMC designation from the National Academy of Certified Care Managers which is also recognized by the Aging Life Care Association®.

Care managers applying for the Care Manager Certification from the National Academy of Certified Care Managers (NACCM) must meet specific criteria. Applicants with a master’s in a field related to care management must obtain at least one year of supervised case management experience and pass a certification exam. Applicants with a bachelor’s in a field related to care management must have two years of supervised experience in order to sit for the exam. The exam covers key topics related to care management including: clinical approaches and theories; dementia care; benefits and entitlements; legal issues affecting older adults; and professional ethics. Certification is a sign to consumers that their Aging Life Care Manager® is experienced and committed to professionalism in the field.

Windward Life Care’s clinical team of Aging Life Care Managers have the CMC or are working towards it. As part of their continuing education and clinical support, they meet weekly with our Director of Clinical Services, who has worked in the field of aging for 35 years. Windward also provides monthly educational meetings covering a wide range of topics from dementia care to working with the LGBTQ community.

You can meet all of our team members including Jill, Denise, and Janai here on our Meet Our Team page.

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Betsy Evatt wins the ALCA Western Region “Rose Kleiner Award”

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Our own Betsy Evatt, LCSW, CMC, Aging Life Care™ Manager, and Windward Life Care’s Director of Clinical Services won the Rose Kleiner Award this year. This prestigious award is given annually to a Western Chapter Aging Life Care Association

Betsy Evatt - Rose Klein Award

Congratulations, Betsy!

member who meets these criteria:

  • Spends a significant number of years in the field of care management.
  • Demonstrates commitment to the advancement of the field of care management, through professional contributions and leadership roles.
  • Promotes the ALCA and the Western Chapter. This requires a significant time commitment and active participation on both the regional and national levels.
  • Provides exemplary care management services adhering to the highest professional standards and ethics.
  • Shows a willingness to share information, and to provide collegial support and mentorship to others in the field.

Congratulations, Betsy, on an award that is most deserved!

To learn more about Betsy, click here to read her bio.

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Client Story: Maintaining Independence in Times of Crisis

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As we age, it can become harder to navigate unforeseen, life-altering events on our own. At Windward Life Care®, our Aging Life Care™ Managers are trained to help clients maintain their independence despite adversities. The following story demonstrates one of the many ways our Care Managers create personalized plans of care that emphasize the client’s goals and maximize freedom and quality of life — even in times of crisis. 

Aging Life Care Manager Story: Camille and Heather

Camille is a 63-year-old-woman with special needs who had been living in a partially flooded home for over a year without alerting anyone to her situation. The flood had destroyed the interior of her house and nearly all of her personal belongings. She needed extensive assistance moving into a safe space and getting back on her feet after this disaster had left her vulnerable and without direction.

After learning of the state in which Camille had been living, her trustee contacted Windward for help. Heather Arsenault, an Associate Care Manager at Windward, instantly relocated Camille into an extended-stay hotel with kitchen amenities and laundry service. Over the next several months, Heather worked diligently with Camille to put together a long-term plan.

Heather found a new apartment that would meet Camille’s needs while granting her the autonomy she longed for. “I was given a limited budget to furnish the one-bedroom apartment including the bedroom and living room furniture, kitchen appliances, and television,” said Heather. Heather shaped the apartment into a comfortable home.

Heather coordinated the lease, gas/electric and cable and transferred Camille’s mail to the new apartment. After it was discovered that Camille did not have health insurance, Heather researched her eligibility for government benefits and soon Camille was granted Medi-Cal coverage that allowed for personalized at-home assistance.

Heather’s compassion and dedication gave Camille the ability to maintain her sense of independence in a safe and supportive living environment. “Now she is living on her own in the apartment with a caregiver visiting twice a month and assisting her with laundry, grocery shopping, and errands,” said Heather. “Camille is so excited to be on her own again and is thankful for all that we did for her.”
We are dedicated to supporting our clients and willing to go above and beyond to bring together the right resources. The reward is bringing peace of mind to clients like Camille; this inspires each of us to do even more every day.

Windward Life Care’s interdisciplinary team of Aging Life Care™ Managers has certification and professional training in a number of areas related to healthy aging, including nursing, geriatric care management, and social work. If you would like us to create a personalized plan for yourself or someone you care about, please visit: https://windwardlifecare.com/what-we-do/aging-life-care-management/

*Due to respect of our clients’ privacy, some names have been altered.  

 

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Collaborative Care by Guest Blogger Chris Corpuz

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Today’s healthcare system is gradually moving away from the “standard care” delivery model in which healthcare professionals often operate independently of other health professionals when caring for patients. The result has been a shift toward a more team-based collaborative approach. As this new model evolves, health professionals establish new lines of collaboration, communication, and cooperation in efforts to better meet patient needs. Different care professionals will assume primary responsibility for specific elements of a patient’s care, while the team as a whole must ensure that all elements of care are coordinated for the patient’s benefit.

Because of our ongoing collaboration with other clients, Windward Life Care introduced us to Sheryl in April 2013. At the time, Sheryl was slightly overweight and her blood work showed elevated levels of blood-glucose and above normal cholesterol numbers. Weight gain had also impacted her ability to perform daily tasks; climbing stairs hurt her knees, and she dealt with back issues off and on. Recognizing the importance of incorporating physical activity into Sherry’s care plan, Windward Life Care contacted us at Reneu Health for our expertise and to help in implementing a progressive exercise program. As a team, we took Sheryl’s plan a step further and brought a Registered Dietitian on board to help ensure that Sheryl followed dietary guidelines which would be conducive to losing weight and improving her blood work.

Now, roughly 4 years later, Sheryl has lost just short of 30lbs and rarely experiences the knee and back issues she once did. Furthermore, she has seen improvement in both her blood-glucose and cholesterol numbers. If you were to ask Sheryl, she would probably tell you that she’s most happy to be playing so much tennis, a game she’s had a love for since childhood. As a health and fitness professional, I’m beyond proud of Sheryl and her husband for their commitment to this cause. It’s also been a pleasure working with health professionals of other disciplines as a means of providing Sheryl the most well-rounded and effective care possible.

-Chris Corpuz, CSCS

Reneu Health, Inc. provides at home, one-on-one activity based programs for seniors and special populations. We specialize in both preventive and rehabilitative care. Each program is specifically designed to meet your needs, and is appropriate for all levels of ability. We also work with companies like Windward Life Care to provide individual and group safety training in the comfort of your home or office.www.reneu-health.com

 

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